Sama Sama adheres to the regulations outlined in the CPC of South Africa, and aims to provide our customers with the best and fairest service possible.
Do you accept returns?
We do accept returns in respect to the following conditions:
― The item/s must have been sold on our online store. ― The item/s should be returned in good condition with all original tags and bags. ― The return or exchange request is made within 14 working days of delivery. ― The return is made within 14 working days of the return or exchange request.
How our returns procedure works?
Please follow these instructions for returns and refunds:
― Email us at support@samasama.co.za to tell us you will be returning your purchase and give a brief detail why (doesn't fit, doesn't suit you etc).
― Package with all original tags and bags included.
― Return address: Sama Sama Studios at Unit 210 ( Second Floor ), Salt Circle Arcade, 374 Albert Road, Salt River, Woodstock, 7925 or the Woodstock Postnet ( R99 for courier ), Cape Town.
NB* If the original tags and bags are not included with the return we will deduct a small fee from your refund amount.
Processing your refund?
― On receipt of your return and only if in the same condition as when packaged to deliver to you, we will process your refund via our payment gateway Payfast. Please allow 5 - 10 working days for the refund to reflect ( this is the amount of time they stipulate but it usually takes quicker - bank dependent ).
Are sale items purchased exchangeable and/or refundable?
― All items purchased at a sale or discounted rate are considered final sales, and are non-returnable and/or refundable.
Are any other shipping charges during a return and exchange refundable?
― Original shipping and return shipping charges are non refundable.
If you have any other questions relating to delivery and/or returns, please feel free to email us at support@samasama.co.za.
Do you deliver internationally?
Yes, for international deliveries we use:
― DHL, shipping can 5 - 25 working days from sending the parcel.
― We will provide the tracking number as soon as your package has shipped.
― Please ensure you provide complete and accurate information for your contact details and address, as we will not be held liable for undelivered or lost parcels.
― Please note that you may be liable for shipping or import duties when importing goods into your country.
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