If we are in production of a new or existing style and it isn't readily available, we offer an option to pre-order. Times vary depending on the item purchased for pre-order, but generally it will fall into an 2 -3 week window.
If there is a size and/or colour-way in a specific style which is out of stock and not currently listed on pre-order, feel free to email us if you would like request this on pre-order and we will see if we can assist.
Once we have received the purchase request, we will email you shortly with all the relevant info pertaining to your order.
Do you offer order customisation?
No, being a slow fashion brand it is difficult for us to offer custom garment finishes to a specific design etc.. But we can always try our best to assist, email us at hello@samasama.co.za or schedule via the link below to book a time-slot - Visit Us / Book
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date, as well as the link to track your order (when the delivery method allows it).
How long does it take to deliver my order?
Standard shipping time for all orders is 4 - 6 working days. However, shipping for pre-order items may differ, please email us direct with any pre-order queries via support@samasama.co.za.
Shipping
― South Africa
We deliver anywhere in South Africa partnering with Bobgo, and various courier companies.. Deliveries to major areas takes between 1 - 2 working days, while outlying areas can take up to 10 working days.
Delivery charges within the Western Cape is ZAR 70.00 and delivery within SA is ZAR 90.00 with free delivery over a total order amount of ZAR 1500.00.
As soon as your order has been sent, we will send the tracking information to the email address provided. Please coordinate receiving your order from then on with the designated courier company provided.
― International
With shipping to international customers we use DHL Express.
Our shipping is calculated based on area zones, pease email us at support@samasama.co.za for any rate enquiries beforehand, else rate should be calculated at checkout (Excludes custom clearance charges).
Please provide the most accurate delivery address details and contact information, as return to sender items will not be refunded on our behalf in any capacity. If returned to us (sender) for whatever reason, we will try deliver again, costs incurred here will be at the customers expense.
Orders will be processed within 1 - 3 business days from order, not applying to pre-orders (see above). Once the order is ready and shipped from our side, you should expect est arrival of your within 15 - 20 working days, excluding time taken to be dispatched from customs.
International shipping is a standard rate up to 2.5 kg / 5.51 lbs, and cost is dependent on the location.
NB. Please note: Customers are responsible for any customs, or import duties charged by the receiving country and cannot be calculated beforehand - Please contact the relevant customs who would be receiving your order to clarify the charge before ordering, we will not take responsibility and/or accept a return for a refund from our side, for any unchecked charges in regards to this.
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